CLIENT JOURNEY
Our aim is not to ask you to believe a promise. Every important stage should produce information, a document or an approval that helps you understand where your purchase stands.
FL: budget, model, year, mileage, options, timing and destination.
You receive: an initial feasibility review and an explanation of how the assignment works.
Your decision: continue or adjust the search before opening the case.
FL: creates a case reference and defines the scope of the search.
You receive: quote/brief, mandate and the documents applicable to your situation.
Your decision: sign before the contractual assignment begins.
FL: selects vehicles matching the brief and contacts identified sellers.
You receive: reasoned opportunities rather than a simple list of advert links.
Your decision: authorise deeper review of a vehicle or reject it.
FL: gathers and checks useful available information about the professional seller and commercial file.
You receive: seller information useful for the decision, including any reservations.
Your decision: no problematic seller should be accepted by default.
FL: reviews VIN, servicing, mileage, available history, declared damage, documents, equipment and overall consistency.
You receive: a file that clearly separates checked, declared and still-to-confirm elements.
Your decision: continue, request additional information or reject the vehicle.
FL: requests videos, cold starts and additional evidence; an independent inspection can be offered or coordinated when necessary or selected.
You receive: available reports and observations, together with their limitations.
Your decision: approve the level of checking before commitment.
FL: separates seller price, transport, checks, formalities, known/estimated taxation and fees.
You receive: a clear budget showing what is certain, estimated or still to be confirmed.
Your decision: accept or reject the final economic case.
FL: cross-checks the vehicle, seller, invoice/pro forma, bank beneficiary and intended payment route according to the case.
You receive: the instructions and information required for an informed approval.
Your decision: final authorisation before continuing the purchase.
FL: coordinates the agreed collection, transport, reception and formalities according to the mandate.
You receive: tracking, case documents and a handover report where provided.
After delivery: case follow-up and routing of any requests to the responsible party.
A POINT IS NOT CONFIRMED?
Transparency also means showing the limits of a case. A seller statement, an independent inspection and a document check do not have the same evidential value: we keep them distinct.